Cross-border Logistics FAQ

Freight = chargeable weight × unit rate + surcharges. Chargeable weight is the greater of actual weight and volumetric weight, so bulky lightweight goods are billed on volume and small heavy goods on actual weight.

Volumetric weight = L × W × H (cm) ÷ divisor, with common divisors of 5000, 6000 and 8000. The larger the divisor, the smaller the volumetric weight and the cheaper for you: a divisor of 8000 is roughly 37% cheaper than 5000.

It depends on the channel. DDP channels (such as the Germany line) include both export declaration and destination import clearance duties; the US dedicated line does not include destination duty — the consignee pays it per local rules.

Yes. Every line has a per-shipment minimum (like a starting fare). If small shipments compute below it, the minimum applies.

Fuel surcharge is a percentage of freight, adjusted monthly with oil prices; remote-area surcharge is judged by destination postal code, charged per shipment or per kg, only where applicable.

Because the service levels differ. Economy postal is cheapest (no volumetric billing, but slow), dedicated line parcels sit in the middle (5-8 working days, fully trackable), international express is most expensive (3-6 days, door to door, trackable and claimable).

The US dedicated line normally delivers in 5-8 working days from Shenzhen warehouse dispatch to the US recipient. Peak seasons (Black Friday, before Christmas) add 2-4 days.

The Germany line takes 7-12 working days, DDP. After German clearance it can forward to France, Italy, Spain and other EU countries, adding 2-5 days.

12-25 days. It is an economy channel, no volumetric billing, actual weight only, suited to low-value non-urgent small items. Transit fluctuates more than dedicated lines because of waiting for flight space.

No login needed. Open the Track Shipment page on this site and enter the number to see full milestones from pickup, export clearance, flight departure, destination clearance to delivery and signature.

The most common reason is international transit in progress (in flight or at sea) — no scans in that leg, which is normal. The second is destination customs queuing, which can pause 2-5 days.

Inspection is a random or risk-based check by the destination customs, not a loss, and usually releases within 3-7 working days. If documents are required, we notify you immediately.

DDP means export declaration and destination import clearance are both handled by us, with duties and VAT covered. The freight you pay is the full cost — nothing extra at the door.

Minimum three: consignee name, address and phone, plus goods name and declared value. Batteries need a UN38.3 report, cosmetics an ingredient list, branded goods a brand authorization.

Not recommended. Under-declaring sharply raises inspection probability; once caught, back tax, fines or return follow — losses far exceed the tax saved. Compensation is also based on declared value, so under-declaring lowers your own coverage cap.

Common prohibited items: flammables and explosives, compressed gas, corrosive chemicals, narcotics and controlled medicines, weapons and ammunition, live animals and plants, currency and securities, IP-infringing counterfeit goods.

Yes. Products with built-in lithium batteries (earbuds, power banks, small appliances) go on battery-accepted channels with a UN38.3 test report and MSDS; freight is about 15% above general goods.

Yes, on sensitive-goods channels, subject to ingredients. Creams, lotions and pressed powders are usually fine; alcohol-based perfumes, sprays and nail polish are flammable and rejected by most air channels.

Yes. Per carton generally under 30kg (22kg on some channels), longest side under 120cm, girth (L + 2W + 2H) under 300cm. Overages either carry oversize/overweight fees or must be split.

Authentic branded goods require a brand authorization letter; without one we cannot ship. Counterfeits are infringing goods — we do not carry them, and if customs seizes them neither goods nor freight are recoverable.

Compensation is based on declared value with shipping proof, value evidence and damage photos. Verification usually completes in 5-10 working days; the cap follows the channel service terms.

Yes. Premium is a percentage of declared value; once insured, loss and damage are paid against the insured amount — far above the default cap.

Confirm the return reason first: a wrong address can be re-dispatched (on some channels, with a fee); a refusal usually can only return to origin or be destroyed locally, with return freight charged at cost.

Hotline 400-156-5669, staffed 9:00-18:00 on working days; online inquiries are followed up by a dedicated advisor, usually within 30 minutes.